Privacy policy

Privacy Policy – Bazar Wale

Last Updated: November 2025

Welcome to Bazar Wale. We are committed to protecting your personal data and ensuring a safe and secure digital experience. This Privacy Policy applies to all our platforms including the Customer App, Delivery Partner App, and Store/Vendor App.


1. Information We Collect

We may collect the following information:

For Customers

  • Name, Mobile Number, Email, Delivery Address

  • Location (for delivery services)

  • Order history and app activity

  • Payment method (processed securely through payment gateways — not stored by us)

For Delivery Partners

  • Name, Mobile Number, KYC Documents

  • Live location (for delivery tracking)

  • Bank / UPI details for payout processing

For Stores / Vendors

  • Business name and contact details

  • Bank details for payouts

  • Product/Service listings and order details


2. How We Use Your Information

Your information is used only for the purposes below:

  • To process and deliver customer orders

  • To coordinate between Customers, Delivery Partners, and Stores

  • To process secure payments and payouts

  • To enhance user experience and improve our services

  • For fraud monitoring, safety, and compliance


3. Data Sharing

We do not sell, misuse, or share your personal data with third-party marketing agencies.

Data may be shared only in the following situations:

  • With Delivery Partners — to complete order delivery

  • With Stores — to process customer orders

  • With trusted payment gateway partners — for secure transactions

  • With government/legal authorities — when legally required


4. Data Security

We ensure the highest level of data protection through:

  • Encrypted storage and secure servers

  • PCI-DSS compliant payment processing

  • Strict role-based access control

  • Regular security audits and monitoring


5. Cookies

Cookies may be used on our app and website to improve performance, personalise content, and enhance the shopping experience.


6. Your Rights

Users may request:

  • To update personal information

  • To deactivate/delete their account

  • To stop promotional SMS/Emails/Notifications


7. Children’s Privacy

Bazar Wale services are intended for users 18+ only.
We do not knowingly collect information from minors.


8. Contact Information

For privacy-related queries or complaints, you may contact us at:

📧 Email: info@bazarwaleindia.com
📞 Phone: +91 6269092025
📍 Address: Indore, Madhya Pradesh – 452013 (India)


9. Legal Entity

Bazar Wale is legally owned and operated by:
UrbanIndore Services LLP
LLPIN: ACR-2101 | MSME Certified


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Users will be notified of major changes via app notifications or email.


Acceptance of Policy

By accessing or using the Bazar Wale App/Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.